Start a conversation

How can I cancel my order?

Have you made a mistake in your order or do you want to add even more pictures into your Journi Product?

You can cancel your order in a time span of 4 hours after you have ordered ⏰

Here is a step by step tutorial on how to do that:

1) Go to your Profile Tab in the Journi  App

2) Scroll down to your orders and click the cancel button. If it doesn't show up as the first one, click "See all" to see all your orders.

3) Enter a reason for the cancellation and hit "Request cancellation". Then this pop-up will appear.

Choose files or drag and drop files
Was this article helpful?
  1. Emilia Adams

  2. Posted
  3. Updated


  1. Helen Wullenweber


    How is cancellation possible in the Web Version?